Contact us
There is no ticket queue and no chatbot in front of this form. Messages go straight to the inbox we read, and replies usually go out within one business day.
Prefer your own mail client? Write to support@usecrawlable.com. It reaches exactly the same place.
What to include, by topic
Something went wrong with an audit
Include the domain and roughly when you ran it. If a crawl stopped early or came back empty, say so — we restore the scan.
Licence keys, scans and billing
Tell us the last four characters of your key rather than the whole thing. We can see the rest from our side.
Refunds
The policy is written out in full, including the cases we honour outside the 14 days.
Read the refund policy →Something the product gets wrong
If a report was wrong about your site in a way you can point to, that is the most useful mail we get. Send it.